Submit a Ticket - Staffed Support
Frequently asked questions!
- Facility Issue: Used for reporting any ongoing facility issues, such as a leak, light bulbs, etc. Please note that some items may not be handled by WAP, but we will certainly direct all information to the correct party to fix.
- Staffing Credit: Used for early closure. Please document the hours of the planned closure so we can issue a credit accordingly. If this closure is within 24 hours of the shift, please also call us so we can ensure we notify team members!
- Team Member Concern: Used to report a formal complaint or issue regarding our team. This report will be added to the employee's file, and an investigation will be launched with follow-up communication to ensure resolution.
The staffed support box is designed to neatly organize requests/issues in a way our team can file and refer back to. You are also able to log in and view previous requests by creating an account! You can also directly email staffedsupport@wakeaquaticpartners.com, which is a shared inbox, but we ask that you provide similar information as is requested below.